Delivery and Returns

shipping and processing time

We process and ship orders from our Oxford warehouse Monday through to Friday. Orders with standard shipping are usually fulfilled and shipped within 2- 3 business days of purchase, unless otherwise noted. You will be charged at the the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information. 

SHIPPING AND handling

We offer standard shipping, express delivery, and free local pickup on all UK orders. You will recieve an email with tracking information if applicable, and an estimated delivery date once your order ships.

Prices displayed on the website are inclusive of taxes, however do not include all relevant taxes and duties costs.

We currently offer a secure one-step checkout for domestic and international orders. Payment is accepted in pound sterling (£) at the time of purhcase.  

free paid returns

Within the UK, we happily accept most unused and unpackaged merchandise within 30 days of the ship date for a full refund. Unless there is a fault with the item, we are unable to refund used merchandise. We do not offer free return shipping for international orders.

We are not responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice. 

Please send all returns to:

Avio 
4 Isis Business Centre
Pony Road
Oxford
OX4 2RD

shipping exceptions

We only offer expediated shipping within the UK and USA. We cannot be responsible for weather delays.

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